Support

Subscriptions are managed by Apple, not by us. Open the Settings app → tap your name → Subscriptions → Absly → Cancel. Cancelling at least 24 hours before the end of the period stops the next renewal. Deleting the app does not cancel the subscription.

Apple processes all payments, so refunds go through them. Submit a request at reportaproblem.apple.com with your purchase — we cannot issue refunds directly.

Scans work best with even lighting, a plain background, the phone held at chest height, and your torso fully in frame. Try to rescan in the same conditions every time — the trend between scans is more meaningful than any single number.

Only you. Photos are stored in a private, per-account location and are never shared with other users, advertisers or our analytics providers. You can delete any photo, or all of them, from the app.

In the app, go to Settings → Delete my account. This is immediate and irreversible: it removes your scans, photos and training history.

Make sure you are signed in with the same Apple ID used for the purchase, then use Restore purchases in the app's subscription screen. If it still fails, email us with your App Store receipt and we will sort it out.